Privacy Policy

DriveSchoolHub ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, and password
• Book a lesson: Contact information, scheduling preferences, and payment details
• Register as a driving school: Business name, address, licensing information, contact details, and banking information for payouts
• Submit a review: Your written feedback and star ratings
• Contact us: Information provided in support requests or inquiries
• Complete forms: Information submitted through our intake forms or contact forms

1.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device information: Device type, operating system, browser type, and unique device identifiers
• Usage data: Pages viewed, time spent on pages, clicks, and navigation patterns
• Location data: General location based on IP address to show relevant local results
• Cookies and similar technologies: Information collected through cookies, pixels, and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmation, not full card numbers)
• Social media platforms if you choose to connect your accounts
• Public databases for business verification purposes

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process bookings and payments
• Send booking confirmations, reminders, and updates
• Facilitate communication between students and driving schools
• Display relevant search results based on your location and preferences
• Personalize your experience on our platform
• Send promotional communications (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraud and abuse
• Comply with legal obligations
• Conduct research and analytics to improve our Services

3. How We Share Your Information

We may share your information with:

3.1 Driving Schools

When you book a lesson, we share your contact information and booking details with the driving school to facilitate your lesson.

3.2 Service Providers

We work with third-party companies that help us operate our Services:

• Payment processing: Stripe handles all payment transactions
• Email services: For sending transactional and promotional emails
• Analytics: Google Analytics helps us understand how users interact with our site
• Cloud hosting: Our data is stored on secure cloud servers

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences (such as language)
• Understand how you use our Services
• Show relevant content and advertisements
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

4.1 Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Track visitors across websites for advertising purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls limiting who can view personal information
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Booking records: Retained for 7 years for tax and legal purposes
• Support communications: Retained for 3 years after resolution
• Marketing preferences: Retained until you opt out

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict processing: Request limitations on how we use your data

To exercise these rights, please contact us at hello@driveschoolhub.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete personal information (with some exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18, we recommend that parents or guardians supervise their use of our Services and assist with account creation.

10. International Data Transfers

Our Services are primarily operated in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@driveschoolhub.com
• Address: DriveSchoolHub, PO Box 12345, Austin, TX 78701
• Contact Form: driveschoolhub.com/contact

For privacy-specific inquiries, you may also reach our data protection team at privacy@driveschoolhub.com.